close up image of Lightning broadband team members.

About us

Lightning Broadband was established in 2015 and has grown rapidly through maintaining a position at the cutting edge of connectivity technology and service delivery.

What some of Lightning Broadband's customers say

If you hate chatbots, sitting on hold and all round bad service then look no further. Instant service and breazy connection! Thanks Nathan

Werner Schulze

Today I did have one of the best remote customer service ever had. The operator was able to keep me calm and fix my istallation even if at some point I was not really so confident in her I am a new customer with this company but I really think I will recommend this provider to so many customers and friend !

Daniele Farioli

This is definitely the best customer service I have ever experienced. Thanks Adrain for being super patient! Really appreciate the time he took to help with the internet connection:)

Hunny Winnie

Mason from Lightning Broadband is incredible. Made the process quick and easy, a seamless experience and had a world of patience with me even when my phone would cut our conversation short randomly about 3-4 times during our conversation. To which Mason outbound called me every single time and helped me every step of the way! Loved it. Thank you again!!

Daniel Dinic

Osman from the customer support team has been extremely helpful. He was very friendly and provided prompt service. I did not have to wait for my call to be picked up and I managed to get connected before the call ended. Would recommend for their amazing service.

Tessa Suppiah

Thank you Camila for your wonderful customer service in helping me set up my internet. I was able to get it done with her help all by myself as someone whos not very tech savvy at all. Now my internet is splendid compared to my previous provider with no issues so far.

Clare Taylor

I chose Lightning Broadband to provide a new service to our apartment in a newly built residential development. Being an octogenarian and not very IT savvy I found the service and assistance from Chris at Lightning Broadband to be effective and reassuring. I have no hesitation in recommending their services.

Ian Beattie

Very responsive and thorough customer service. Nathan got all my problems solved very quickly. If you use lightning broadband and need help, call in and request Nathan. Nathan is a legend.

Tyler

I had a wonderful 30-minute conversation with Zack over the phone, and he truly impressed me! His knowledge is exceptional, and he took the time to educate me about FTTP, guiding me on the best routers to choose and explaining upload and download speeds. What touched me most was how he carefully selected a plan tailored to my needs and ensured that the speed I chose would be just right for my use! He was incredibly friendly, patient, and so well-informed.

Thomas Cheung

Liam from Lightning Broadband was amazing and went out of his way to help me set up my internet properly. He was efficient, helpful and friendly. I was really impressed with the service and highly recommend this company.

Joanne Cardullo

Customer support made for you.

While you won’t need to contact us very often for customer support as our service is so fast and reliable, rest assured in the knowledge that if you do, we’ve got your back.

Whether it’s getting set up quickly to use our services or troubleshooting a complex technical issue you may be experiencing, you’ll have the full attention of one of our customer care team.

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WHAT SETS OUR CUSTOMER SUPPORT APART

PREMIUM CUSTOMER CARE

Our team know their stuff and will listen carefully to what you are communicating. Rather than try to make your issue fit a solution on a customer support script, they will tailor a solution to address your issue. If a home visit is required to resolve a problem, we'll send out someone as soon as possible.

LESS ROBOT, MORE HUMAN

Don't you just hate calling a support line and being presented with a complex menu to navigate - and then being put on hold? We do too! That's why we got rid of such telephone menu systems in order to connect you with a real live person from the outset who can help you faster and get you back to what you need or want to be doing.

INVESTMENT, NOT AN EXPENSE

As ISPs look to deliver bigger profits (shareholders can be a demanding bunch - but we're privately owned), one of the first aspects of their service to often suffer is customer care. We don't see providing top-notch support as an expense, rather as an investment. Aside from being the right and ethical thing to do, we believe providing superb support makes good business sense.

ALWAYS STRIVING FOR EVEN BETTER

Lightning Broadband's support is already great, but we don't rest on our laurels. We continually strive to further enhance our customer care services, nipping and tucking wherever we see room for improvement to ensure you always receive truly awesome service.

FLEXIBILITY

Feel a need for more speed? You can increase your speed/plan instantly via our customer portal.

KEEPING YOU INFORMED

We don't keep our customers in the dark when there's a problem. If there should be an incident on the network, our network status site is rapidly updated with this information.

Born of Melbourne

Born locally, we put the best of the Melbourne spirit to work nationwide.

Our team continually strives to go the extra mile to ensure our stellar track record is maintained, and our customers/stakeholders beyond satisfied.

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CommCom member

Lightning Broadband is a member of CommCom (Communications Compliance), which is an independent compliance monitoring body established under the Telecommunications Consumer Protections (TCP) Code overseeing the TCP Code’s Compliance Framework.

We submit an annual report assessed by CommCom to ensure we are meeting our compliance obligations.