Our Customer Terms are changing, you can see the new terms here
The following documents outline various policies, terms and conditions related to the Lightning Broadband service.
If you have any questions about the contents of any of the policies or require more information, please don’t hesitate to contact us.
Version 4 of SFOA was published on 10 July 2024 and goes into effect from 5pm 15 July 2024, these changes apply to all new and existing services.
Standard Form Of Agreement (SFOA) v4
Privacy Policy And Collection Statement
Critical Information Summary (Residential – Stand-Alone)
Critical Information Summary (Residential – FTTB)
Critical Information Summary (Business-Stand-Alone)
Critical Information Summary (Business – FTTB)
Business Service Level Agreement (SLA)
Critical Information Summary (VoIP)
Complaints Resolution Procedure
Payment Assistance Policy
Summary of the Payment Assistance Policy
Financial Hardship Assistance Application Form
Telecommunications Consumer Protections (TCP) Code
Fair Use Policy
Online Safety Code Manual
Customer Identity Authentication and Fraud Prevention
Scam Call and SMS Guide
SIP / Telephony services - Nominated service area
