Contact us
SALES + GENERAL ENQUIRIES
1800 477 333
SUPPORT + BILLING ENQUIRIES
If you’re experiencing an issue with your Lightning Broadband account, visit our Help Center, email [email protected] or lodge a support request via our customer portal.
TELEPHONE CONTACT HOURS
Our Support Team hours are below. Times are AEST/AEDT.
Monday – Friday: 8am – 8pm
Sat & Sun: 9am – 5pm
Outside of these hours you can lodge a ticket with our out-of-hours team on 1800 477 333, or through your Customer Portal.
OTHER NUMBERS
Sydney – (02 9000 1980)
Melbourne – (03 9089 0515)
Brisbane – (07 2101 6900)
LIGHTNING BROADBAND CONNECTED BUILDING
Click here to sign up.
POSTAL ADDRESS
National headquarters:
Level 9, 12 Shelley St, Sydney, NSW 2000
