Network status
To find more information on carrier outages please visit: Outages – Neoloop
ACTIVE INCIDENTS
There is no active incidents or maintenance at present.
If you are experiencing issues with your Lightning Broadband connection please submit a ticket to our support team. Alternatively, you can call 1800 477 333 or email [email protected]
UPCOMING MAINTENANCE
At Lighting Broadband, we work hard to deliver the very best service for our customers. That’s why we sometimes schedule maintenance to our network – to make sure everything runs just as it should.
| TYPE | TITLE | COMMENCING (AET) | ETR (AET) |
| Scheduled | Network Maintenance – Rosanna VIC | 2026-09-14 08:00:00 | 2026-09-14 12:00:00 |
| 2026-09-07
Status: Upcoming
Our Infrastructure provider has advised they will be working on the MATV system for this site during the scheduled timeframe. While striving to keep disruptions to a minimum, your service might be affected for 4 hours during this period.
If you experience any connectivity issues after the activity window, please power cycle your router by turning it off, waiting 10 seconds, and turning it back on. Please DO NOT press the reset button on your router as this will not restore service.
We appreciate your patience and apologize for any inconvenience this may cause.
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| Scheduled | Network Maintenance – Guildford NSW | 2026-09-15 00:00:00 | 2026-09-15 06:00:00 |
| 2026-07-29
Status: Upcoming
As part of our Infrastructure providers ongoing efforts to enhance service quality, they will be performing a network activity during the scheduled timeframe. During this period, there may be intermittent disruption to connectivity, although every effort will be made to keep any impact to a minimum.
If you experience any connectivity issues after the activity window, please power cycle your router by turning it off, waiting 10 seconds, and turning it back on. Please DO NOT press the reset button on your router as this will not restore service.
We appreciate your patience and apologize for any inconvenience this may cause.
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| Scheduled | Urgent Network Maintenance – Prahran VIC | 2026-09-16 07:00:00 | 2026-09-16 11:00:00 |
| 2026-09-11
Status: Upcoming
Our infrastructure provider has advised us they will be carrying out urgent maintenance to address an unexpected fault during the scheduled timeframe above. During this time, you may experience a temporary disruption or degradation of service. Every effort will be made to keep any impact to a minimum.
If you experience any connectivity issues after the activity window, please power cycle your router by turning it off, waiting 10 seconds, and turning it back on. Please DO NOT press the reset button on your router as this will not restore service.
We appreciate your patience and apologize for any inconvenience this may cause.
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| Scheduled | Network Maintenance – Vermont South VIC | 2026-09-21 00:00:00 | 2026-09-21 06:00:00 |
| 2026-09-02
Status: Upcoming
Our Infrastructure provider has advised us their upstream carrier will be performing network maintenance during the scheduled timeframe. While striving to keep disruptions to a minimum, your service might be affected for 5 minutes during this period.
If you experience any connectivity issues after the activity window, please power cycle your router by turning it off, waiting 10 seconds, and turning it back on. Please DO NOT press the reset button on your router as this will not restore service.
We appreciate your patience and apologize for any inconvenience this may cause.
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| Scheduled | Network Maintenance – Sunshine North VIC | 2026-09-22 00:00:00 | 2026-09-22 06:00:00 |
| 2026-09-02
Status: Upcoming
Our Infrastructure provider has advised us their upstream carrier will be performing network maintenance during the scheduled timeframe. While striving to keep disruptions to a minimum, your service might be affected for 5 minutes during this period.
If you experience any connectivity issues after the activity window, please power cycle your router by turning it off, waiting 10 seconds, and turning it back on. Please DO NOT press the reset button on your router as this will not restore service.
We appreciate your patience and apologize for any inconvenience this may cause.
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| Scheduled | Network Maintenance – Hampton, Notting Hill, Endeavour Hills VIC | 2026-09-24 00:00:00 | 2026-09-24 06:00:00 |
| 2026-09-02
Status: Upcoming
Our Infrastructure provider has advised us their upstream carrier will be performing network maintenance during the scheduled timeframe. While striving to keep disruptions to a minimum, your service might be affected for 5 minutes during this period.
If you experience any connectivity issues after the activity window, please power cycle your router by turning it off, waiting 10 seconds, and turning it back on. Please DO NOT press the reset button on your router as this will not restore service.
We appreciate your patience and apologize for any inconvenience this may cause.
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| Scheduled | Network Maintenance – VIC | 2026-09-29 00:00:00 | 2026-09-29 06:00:00 |
| 2026-09-08
Status: Upcoming
Affected Areas: Croydon, Notting Hill, Ivanhoe, Hampton, Clayton South, Moorabbin, Narre Warren VIC
Our Infrastructure provider has advised us their upstream carrier will be performing network maintenance during the scheduled timeframe. While striving to keep disruptions to a minimum, your service might be affected for 60 minutes during this period.
If you experience any connectivity issues after the activity window, please power cycle your router by turning it off, waiting 10 seconds, and turning it back on. Please DO NOT press the reset button on your router as this will not restore service.
We appreciate your patience and apologize for any inconvenience this may cause.
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| Scheduled | Network Maintenance – Ardross WA | 2026-10-01 00:00:00 | 2026-10-01 06:00:00 |
| 2026-09-03
Status: Upcoming
Our Infrastructure provider has advised us their upstream carrier will be performing network maintenance during the scheduled timeframe. While striving to keep disruptions to a minimum, your service might be affected for 5 minutes during this period.
If you experience any connectivity issues after the activity window, please power cycle your router by turning it off, waiting 10 seconds, and turning it back on. Please DO NOT press the reset button on your router as this will not restore service.
We appreciate your patience and apologize for any inconvenience this may cause.
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| Scheduled | Network Maintenance – QLD | 2026-10-02 00:00:00 | 2026-10-02 06:00:00 |
| 2026-09-02
Status: Upcoming
Affected areas: Burleigh Heads, Robina, New Farm, North Ipswich, Broadbeach, Noosaville, Southport, Gatton, Palm Beach, Coolangatta QLD
Our Infrastructure provider has advised us their upstream carrier will be performing network maintenance during the scheduled timeframe. While striving to keep disruptions to a minimum, your service might be affected for 5 minutes during this period.
If you experience any connectivity issues after the activity window, please power cycle your router by turning it off, waiting 10 seconds, and turning it back on. Please DO NOT press the reset button on your router as this will not restore service.
We appreciate your patience and apologize for any inconvenience this may cause.
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| Scheduled | Network Maintenance – Leederville, Maylands WA | 2026-10-05 00:00:00 | 2026-10-05 06:00:00 |
| 2026-09-03
Status: Upcoming
Our Infrastructure provider has advised us their upstream carrier will be performing network maintenance during the scheduled timeframe. While striving to keep disruptions to a minimum, your service might be affected for 5 minutes during this period.
If you experience any connectivity issues after the activity window, please power cycle your router by turning it off, waiting 10 seconds, and turning it back on. Please DO NOT press the reset button on your router as this will not restore service.
We appreciate your patience and apologize for any inconvenience this may cause.
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| Scheduled | Network Maintenance – Belmore NSW | 2026-10-05 23:00:00 | 2026-10-06 05:00:00 |
| 2026-09-03
Status: Upcoming
Our Infrastructure provider has advised us their upstream carrier will be performing network maintenance during the scheduled timeframe. While striving to keep disruptions to a minimum, your service might be affected for 5 minutes during this period.
If you experience any connectivity issues after the activity window, please power cycle your router by turning it off, waiting 10 seconds, and turning it back on. Please DO NOT press the reset button on your router as this will not restore service.
We appreciate your patience and apologize for any inconvenience this may cause.
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| Scheduled | Network Maintenance – Braddon ACT | 2026-10-05 23:00:00 | 2026-10-06 05:00:00 |
| 2026-09-03
Status: Upcoming
Our Infrastructure provider has advised us their upstream carrier will be performing network maintenance during the scheduled timeframe. While striving to keep disruptions to a minimum, your service might be affected for 5 minutes during this period.
If you experience any connectivity issues after the activity window, please power cycle your router by turning it off, waiting 10 seconds, and turning it back on. Please DO NOT press the reset button on your router as this will not restore service.
We appreciate your patience and apologize for any inconvenience this may cause.
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You can read more on our Outage Communication Procedure here
