Network status
To find more information on carrier outages please visit: Outages – Neoloop
ACTIVE INCIDENTS
| TYPE | TITLE | COMMENCING (AET) | ETR (AET) |
| Unscheduled | Degraded Service – 16 Yarra Street, 39 Claremont South Yarra VIC | ||
| 2026-10-05
We’re aware of an issue at 16 Yarra St causing degraded performance of the internet service and are working with our Network Team to resolve it. We have been made aware that the network team are coordinating with building management, however we have not received an estimated time for restoration.
We will keep you updated as we receive any additional news.We appreciate your patience and apologize for any inconvenience this may cause.
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| Scheduled | Network Maintenance – Belmore NSW | 2026-10-05 23:00:00 | 2026-10-06 05:00:00 |
| 2026-09-03
Status: Upcoming
Our Infrastructure provider has advised us their upstream carrier will be performing network maintenance during the scheduled timeframe. While striving to keep disruptions to a minimum, your service might be affected for 5 minutes during this period.
If you experience any connectivity issues after the activity window, please power cycle your router by turning it off, waiting 10 seconds, and turning it back on. Please DO NOT press the reset button on your router as this will not restore service.
We appreciate your patience and apologize for any inconvenience this may cause.
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| Scheduled | Network Maintenance – Braddon ACT | 2026-10-05 23:00:00 | 2026-10-06 05:00:00 |
| 2026-09-03
Status: Upcoming
Our Infrastructure provider has advised us their upstream carrier will be performing network maintenance during the scheduled timeframe. While striving to keep disruptions to a minimum, your service might be affected for 5 minutes during this period.
If you experience any connectivity issues after the activity window, please power cycle your router by turning it off, waiting 10 seconds, and turning it back on. Please DO NOT press the reset button on your router as this will not restore service.
We appreciate your patience and apologize for any inconvenience this may cause.
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UPCOMING MAINTENANCE
At Lighting Broadband, we work hard to deliver the very best service for our customers. That’s why we sometimes schedule maintenance to our network – to make sure everything runs just as it should.
| TYPE | TITLE | COMMENCING (AET) | ETR (AET) |
| Scheduled | Network Maintenance – Canley Heights, Chiswick NSW | 2026-10-06 23:00:00 | 2026-10-07 05:00:00 |
| 2026-09-18
Status: Upcoming
Our Infrastructure provider has advised us their upstream carrier will be performing network maintenance during the scheduled timeframe. While striving to keep disruptions to a minimum, your service might be affected for 60 minutes during this period.
If you experience any connectivity issues after the activity window, please power cycle your router by turning it off, waiting 10 seconds, and turning it back on. Please DO NOT press the reset button on your router as this will not restore service.
We appreciate your patience and apologize for any inconvenience this may cause.
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| Scheduled | Network Maintenance – Watson, Gungahlin ACT | 2026-10-06 23:00:00 | 2026-10-07 05:00:00 |
| 2026-09-18
Status: Upcoming
Our Infrastructure provider has advised us their upstream carrier will be performing network maintenance during the scheduled timeframe. While striving to keep disruptions to a minimum, your service might be affected for 60 minutes during this period.
If you experience any connectivity issues after the activity window, please power cycle your router by turning it off, waiting 10 seconds, and turning it back on. Please DO NOT press the reset button on your router as this will not restore service.
We appreciate your patience and apologize for any inconvenience this may cause.
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| Scheduled | Urgent Network Maintenance – Penrith, St Leonards, Ashfield NSW | 2026-10-08 00:00:00 | 2026-10-08 05:00:00 |
| 2026-10-08
Status: Upcoming
Our infrastructure provider has advised us they will be carrying out urgent maintenance, to ensure continued service reliability, during the scheduled timeframe above. While striving to minimize disruptions, your service might be affected for up to 30 minutes during this period.
If you experience any connectivity issues after the activity window, please power cycle your router by turning it off, waiting 10 seconds, and turning it back on. Please DO NOT press the reset button on your router as this will not restore service.
We appreciate your patience and apologize for any inconvenience this may cause.
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| Scheduled | Network Maintenance – Denman Prospect ACT | 2026-10-13 23:00:00 | 2026-10-14 05:00:00 |
| 2026-09-24
Status: Upcoming
Our Infrastructure provider has advised us their upstream carrier will be performing network maintenance during the scheduled timeframe. While striving to keep disruptions to a minimum, your service might be affected for 5 hours during this period.
If you experience any connectivity issues after the activity window, please power cycle your router by turning it off, waiting 10 seconds, and turning it back on. Please DO NOT press the reset button on your router as this will not restore service.
We appreciate your patience and apologize for any inconvenience this may cause.
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| Scheduled | Network Maintenance – Oakleigh South VIC | 2026-10-26 23:00:00 | 2026-10-27 05:00:00 |
| 2026-09-25
Status: Upcoming
Our Infrastructure provider has advised us their upstream carrier will be performing network maintenance during the scheduled timeframe. While striving to keep disruptions to a minimum, your service might be affected for 5 minutes during this period.
If you experience any connectivity issues after the activity window, please power cycle your router by turning it off, waiting 10 seconds, and turning it back on. Please DO NOT press the reset button on your router as this will not restore service.
We appreciate your patience and apologize for any inconvenience this may cause.
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| Scheduled | Network Maintenance – Springvale South VIC | 2026-10-26 23:00:00 | 2026-10-27 05:00:00 |
| 2026-10-05
Status: Upcoming
Our Infrastructure provider has advised us their upstream carrier will be performing network maintenance during the scheduled timeframe. While striving to keep disruptions to a minimum, your service might be affected for 30 minutes during this period.
If you experience any connectivity issues after the activity window, please power cycle your router by turning it off, waiting 10 seconds, and turning it back on. Please DO NOT press the reset button on your router as this will not restore service.
We appreciate your patience and apologize for any inconvenience this may cause.
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| Scheduled | Network Maintenance – Greensborough, Geelong VIC | 2026-10-27 23:00:00 | 2026-10-28 05:00:00 |
| 2026-10-05
Status: Upcoming
Our Infrastructure provider has advised us their upstream carrier will be performing network maintenance during the scheduled timeframe. While striving to keep disruptions to a minimum, your service might be affected for 5 minutes during this period.
If you experience any connectivity issues after the activity window, please power cycle your router by turning it off, waiting 10 seconds, and turning it back on. Please DO NOT press the reset button on your router as this will not restore service.
We appreciate your patience and apologize for any inconvenience this may cause.
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You can read more on our Outage Communication Procedure here
